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Frequently Asked Questions for TitlePLUS website

The following are categories of frequently asked questions. Click on the category to see a list of specific problems and solutions.

FAQs are categorized into the following types:
Technical Requirements
Logging on
Applying for a Policy & Navigating the Web site
Policy Documents

For further assistance or clarification of any items discussed below, please call the TitlePLUS Department at 1-800-410-1013 or LawyerDoneDeal Corp. at 1-800-363-2253.



1. Technical Requirements

You will need Adobe Acrobat Reader and Internet Explorer (version 8 or higher) in order to use this website.

   

Note: This website only supports Microsoft Windows Vista (or higher) operating systems.

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2. Logging on

After I log on, the next page is not fully loading. The message says “loading page, please wait” This message stays on the screen indefinitely.
Ensure you are using IE version 8 or higher. The web site is currently not compatible with any other web browsers (i.e., FireFox).

I get a message saying “Invalid Login” when I try to enter my LSO/LAWPRO No. and password.

  • Ensure that you type your LSO/LAWPRO No. and password into the login fields correctly.
  • If you do not remember your password, you may reset your password here: https://my.lawpro.ca/forgot_password.asp
  • Call the TitlePLUS Department at 1-800-410-1013 to confirm that you are a TitlePLUS subscriber.

    Can a clerk or anyone other than the lawyer/TitlePLUS subscriber obtain or create a password for the Web site?

  • A LAWPRO password must be obtained by the lawyer. The lawyer/subscriber can reset or create the password online: reset or create your password here: https://my.lawpro.ca/file_online/login.asp
  • An Advanced User Access password can be set up for individual users, other than the subscribers (i.e., for clerks). For more information, call LawyerDoneDeal Corp. at 1-800-363-2253.
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    3. Applying for a Policy & Navigating the Web Site

    Check your pop-up blocker to ensure that pop-ups are always allowed for this site.

    I can’t find the application using the search function called “Open Existing TitlePLUS Application”.

  • This search function looks for the exact wording that you entered. Because of this, it might be easier to search with a client file number rather than a name.

    How can I track payments to TitlePLUS or tell which client to bill from the monthly withdrawal?

  • Check the Web Accounting Instructions in the Accounting drop-down or on the Main Page.
  • Print the Invoice for each policy that you issue.

    I received a fax/e-mail reminder about the outstanding application(s). What should I do if I do not want the application(s)?

  • If you started the application on titleplus.lawyerdonedeal.com, simply log into the Web site and delete the application(s).
  • If the application was done as a Manual / Dial-in-Policy (DIP) by one of our staff, please contact the TitlePLUS Department to delete the application.

    Every time I request approval, I am getting red error messages.

  • Look for any red comment(s). The red comment should indicate what needs to be changed or added. For example: Make sure you include an Action (i.e. Remain Outstanding) for each item on the Action List.

    When I receive instructions from the TitlePLUS Department to make changes how do I unlock my policy so that it will allow me to make the changes?

  • In order to unlock a policy after you have requested pre-approval you need to click on the "revoke" button. This will not delete your policy it will just allow you to make changes. Once you have completed amending your policy, please remember to “submit for pre-approval” again.

    I have created/added an exception in error from the Action List on titleplus.lawyerdone deal.com. How can I remove this exception?

  • Highlight the wording in the box and delete the entire Schedule “A” wording, then press the “Save” button. For more detail, see “How to use the Action List” in the Due Diligence section of titleplus.lawyerdonedeal.com.

    I cannot find the lender in the Confirmed Lenders Chart.

  • If your lender is not listed, you can type the lender name in manually, if the lender accepts TitlePLUS title insurance. Prior to closing, confirm with the lender that it will accept TitlePLUS coverage.

    I cannot find “TD Canada Trust” in the Confirmed Lender’s Chart.

  • This may be a “marketing version” of the name. Confirm how the charge will be registered (e.g., The Toronto-Dominion Bank).

    Can I use titleplus.lawyerdonedeal.com to apply for a farm, leasehold or commercial?

  • No, these types of policies must be done as a Manual / Dial-in-Policy (DIP) by one of our TitlePLUS Underwriting Counsels. You must order these types of policies by completing the intake form at www.titleplus.ca/Products and Services.

    I am getting one signature line on the TitlePLUS Acknowledgment & Direction, but there are two or more people taking title.

  • Make sure that you have used “and” between each purchaser’s name in the “Name of Purchaser(s)” field (i.e., John Smith and Mary Smith, not John Smith & Mary Smith).

    I am getting an error message regarding the “Plan” section of the “Legal Description” when I am doing a condominium transaction.

  • Make sure that the whole plan name is entered (e.g., enter “TSCP 123,” not “123”). Do not enter the word “Plan”.

    Can I change the “responsible lawyer” on the file by revoking the pre-approval?

  • No, the only way to change the responsible lawyer is to delete the application, then re login the application with the correct lawyer (i.e., have the responsible lawyer for the file create a new file under his LAWPRO account).
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    4. Policy Documents

    I have issued a policy but I cannot print it because the option does not appear in the Documents menu.

  • Click on “Issued Policy.” It will open into Adobe Acrobat, where you will be able to print it.

    When I try to open my TitlePLUS documents, I get a message stating: “Incomplete document! Please review and print after obtaining Pre-Approval from TitlePLUS. A Sample of this document is accessible from the Main Page of titleplus.lawyerdonedeal.com, under the heading “Documents/View Generic Documents.”

  • The system will not allow you to produce any documents related to a policy until that policy has been pre-approved. We will send you a fax or email advising you once your policy has been pre-approved, so that you may go back into it and print your documents. Generally, your policy should be pre-approved within 24 hours.
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    Lawyers' Professional Indemnity Company, 250 Yonge Street, Suite 3101, P.O. Box 3, Toronto, ON M5B 2L7, 1-800-410-1013